TMCs have long managed the procurement, policy and expense analysis of travel, but they are historically less than relevant when a traveler is in motion, and, at best, reactive when things go wrong. For more than four years, nearly 50 TMCs, using the FlightStats web-based, TripAssist product, have proven the value of this TMC role. When a TMC remains engaged throughout the active travel phase and notified proactively of trouble, they can rebook, or advocate on behalf of their traveler to assure the best possible resolution with the airline, secure a hotel or reschedule a ground transfer – all with measurable cost advantages. Agent involvement reduces total trip expense, non-compliant purchasing, and travel inconvenience while boosting travel effectiveness, program adoption, TMC relevance, and global traveler tracking and visibility during irregular events. Integration of this information into the agency's mid-office workflow will make these processes even more efficient and valuable.

"Trip disruptions remain one of the largest unmanaged cost and risk centers for managed travel." Says Cindy Allen, CEO of GDSX. "GDSX is proud to be the first to integrate these unique services from FlightStats directly into the tools that agencies use every day."

For participating agencies, GDSX will pass limited PNR data to FlightStats that will then monitor trips and push triggered delay, threatened, or missed connection messages back to GDSX in XML format. GDSX will develop the user interface within their COMPLEAT product to allow agencies to manage trip disruptions proactively.

"Think of it as Trip Assurance that delivers a clear ROI and improved travel outcomes for corporate travel." Says Jeff Kennedy, CEO of Conducive Technology, makers of FlightStats. "Delivery of these capabilities through GDSX applications will deliver these kinds of services to an even broader audience."